Have you heard about the Family Referral Service?

December 1, 2018

It can be hard to know where to go for support when families experience challenges or hardship. There is a lot of support out there, but narrowing it down to find the best option for you and your family can be really difficult.

The Family Referral Service (FRS) listens to your needs and supports you to find the right services for you or your family. Their job is to assist you to navigate the service system.

The services available include:

  • Child and parenting programs
  • Counselling and mediation
  • Domestic violence support
  • Financial assistance
  • Housing and accommodation
  • Mental health support
  • Migrant and settlement assistance
  • Youth support … and many other services you may need.


The FRS helps children, young people, and families who do not meet the statutory threshold for child protection intervention, but would benefit from accessing specific services to address current problems, prevent escalation, and foster a protective and nurturing environment. They link vulnerable children, young people in need of assistance, and their families, with the most appropriate available support services in their local areas.

Free interpreters are available if needed.

To access this service please call 1800 066 757 between 8.00am and 6.00pm Monday to Friday.