What you can expect from us

As a person-centred organisation, CatholicCare has people at its heart. We believe you should have a say in the support you receive and we empower you to make decisions that will enable you to live a positive and fulfilling life. We’re all about you.

• We treat you as an individual.
• We treat you as and take your views into account wherever this is possible.
• We treat you with fairness.
• We keep what you tell us confidential unless we are required by law to tell someone else.
• We show respect for your intrinsic value and your right to human dignity.
• We will stand up for you and others with similar experiences, to bring about a more just world.
• We assist you regardless of your race, religion, sexuality, cultural background, personal beliefs or disability.
• We give you clear explanations. We will tell you exactly what we are going to do, when we are going to do it and what we expect of you.
• We will provide you with relevant information to your specific needs.
• We keep our word.
• We are transparent and open in our processes and communication to you and you circle of support.
• We will prioritise services where possible in times of crisis.
• We will coach you in working with the NDIA.
• We deliver our services on time.
• We assist you to be independent and not rely on us, and develop decision making skills for yourself.
• We help you bring out the best in yourself.
• If we cannot help, we will tell you and find someone else who will be able to do so.
• We will connect you with other support agencies and service providers when needed to enhance your level of support.
• We will provide supports that enhance your participation in the mainstream community.