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What you can expect from us
As a person-centred organisation, CatholicCare has people at its heart. We believe you should have a say in the support you receive and we empower you to make decisions that will enable you to live a positive and fulfilling life. We’re all about you.
- We treat you as an individual.
- We treat you as and take your views into account wherever this is possible.
- We treat you with fairness.
- We keep what you tell us confidential unless we are required by law to tell someone else.
- We show respect for your intrinsic value and your right to human dignity.
- We will stand up for you and others with similar experiences, to bring about a more just world.
- We assist you regardless of your race, religion, sexuality, cultural background, personal beliefs or disability.
- We give you clear explanations. We will tell you exactly what we are going to do, when we are going to do it and what we expect of you.
- We will provide you with relevant information to your specific needs.
- We keep our word.
- We are transparent and open in our processes and communication to you and you circle of support.
- We will prioritise services where possible in times of crisis.
- We will coach you in working with the NDIA.
- We deliver our services on time.
- We assist you to be independent and not rely on us, and develop decision making skills for yourself.
- We help you bring out the best in yourself.
- If we cannot help, we will tell you and find someone else who will be able to do so.
- We will connect you with other support agencies and service providers when needed to enhance your level of support.
- We will provide supports that enhance your participation in the mainstream community.