What you can expect from us

As a person-centred organisation, CatholicCare has people at its heart. We believe you should have a say in the support you receive and we empower you to make decisions that will enable you to live a positive and fulfilling life. We’re all about you.

  • We treat you as an individual.
  • We treat you as and take your views into account wherever this is possible.
  • We treat you with fairness.
  • We keep what you tell us confidential unless we are required by law to tell someone else.
  • We show respect for your intrinsic value and your right to human dignity.
  • We will stand up for you and others with similar experiences, to bring about a more just world.
  • We assist you regardless of your race, religion, sexuality, cultural background, personal beliefs or disability.
  • We give you clear explanations. We will tell you exactly what we are going to do, when we are going to do it and what we expect of you.
  • We will provide you with relevant information to your specific needs.
  • We keep our word.
  • We are transparent and open in our processes and communication to you and you circle of support.
  • We will prioritise services where possible in times of crisis.
  • We will coach you in working with the NDIA.
  • We deliver our services on time.
  • We assist you to be independent and not rely on us, and develop decision making skills for yourself.
  • We help you bring out the best in yourself.
  • If we cannot help, we will tell you and find someone else who will be able to do so.
  • We will connect you with other support agencies and service providers when needed to enhance your level of support.
  • We will provide supports that enhance your participation in the mainstream community.

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